Refund & Return Policy

Refund & Return Policy

At Daisyduck, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Returns & Exchanges

We accept returns or exchanges within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The item must be unused, unworn, and unwashed

  • Original tags and packaging must be intact

  • The product must be in original condition

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items bought on sale or clearance

  • Innerwear, socks, or accessories (if applicable)

  • Items damaged due to misuse, washing, or wear

3. Size Exchange Policy (Kids Clothing)

We understand sizing concerns for kids wear.

  • Size exchanges are allowed (subject to stock availability)

  • Exchange requests must be made within 7 days

  • Customers are responsible for return shipping costs

  • We will ship the exchanged item once the returned product is received and inspected

4. Refund Policy

  • Refunds are only issued in case of defective or incorrect items

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

  • Refund processing time: 7–10 working days after approval

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos or video proof

  • Once verified, we will arrange a replacement or refund

6. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once shipped, the order cannot be cancelled

  • Refusal of COD parcels may result in account restriction

7. Return Process

To initiate a return or exchange, contact us with:

  • Order number

  • Product details

  • Reason for return/exchange

📧 Email: daisyduckpk@gmail.com
📞 WhatsApp: 0321 1172737

Our team will guide you through the next steps.